Contact

Citizen

If you have any questions as a citizen, please contact us via Danish Digital Post or by letter.

You may have questions about whether the Danish National Biobank stores samples from you, or you may want samples from you to be destroyed.

When you are logged in to the Digital Post and have selected "Statens Serum Institut" as the recipient, then select "Borgerhenvendelser" (Citizens’ Inquiries).

Information letter from SSI: Information on the processing of biological material from you

If you have received a letter stating that the SSI has recently received and analysed one or more samples from you, and if you have any questions about the letter, you can contact Statens Serum Institut (SSI) via Digital Post.

When you are logged in to the Danish Digital Post and have selected "Statens Serum Institut" as the recipient, then select "Borgerhenvendelser" (Citizens’ Inquiries).

Physical mail or telephone

If you are exempt from Digital Post or prefer to contact us by physical mail, please send a letter to:
Statens Serum Institut
Att. "Citizens’ inquiries"
Artillerivej 5
2300 Copenhagen S

You can also call SSI on this number: + 45 3268 3268.

Response Time

You can expect to hear from us within a month after we have received your inquiry.

Data Protection Enquiries

If you have any questions about SSI's processing of personal data, you can contact our Data Protection Officer by email ssidatabeskyttelse@ssi.dk.

You can also contact Helle Ginnerup-Nielsen, Group Data Protection Officer at the Ministry of the Interior and Health, by email databeskyttelse@sum.dk or by letter to the Ministry of the Interior and Health, Slotsholmen 10-12, 1216 Copenhagen K, Attn. Data Protection Officer.

Researcher or professional

If as a researcher you have questions about the Danish National Biobank, please contact us by email on mail@nationalbiobank.dk or call phone number +45 5122 6605

Press

If you are a journalist, please contact Statens Serum Institut's press email or press phone. Read more here: Press